Last Updated: September 1, 2026

1. Our Commitment
Anger Management Program (“we”, “us”) is committed to digital accessibility, equal opportunity, inclusion, non-discrimination and respect for all persons.

Everyone should have equitable access to our educational resources and online learning, regardless of disability, age, technological experience or individual needs. We recognize that disabilities may be visual, auditory, physical, cognitive, neurological or learning-related, and may be permanent, temporary or situational.

We commit to:
– identifying, preventing and progressively removing accessibility barriers in our website, courses, materials, registration process and related digital services;
– considering every accommodation request individually and respectfully, in accordance with applicable law;
– integrating accessibility into the design, operation, maintenance and improvement of our services.

No person will face discrimination or retaliation for reporting a barrier, requesting an accommodation or exercising an accessibility right protected by law.

2. Scope and Responsibility
This policy applies to our public website, our online learning platform, our course content and downloadable materials (including certificates), our registration, login, payment and support processes, and the third-party tools we use to deliver them.

3. Standards and Frameworks
Our approach is guided by recognized Québec, Canadian and international frameworks:

Québec
– Standard sur l’accessibilité des sites Web (SGQRI 008 3.0)
– Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, with the additional criteria set out in the Québec standard
– Act to secure handicapped persons in the exercise of their rights with a view to achieving social, school and workplace integration
– Charter of human rights and freedoms (Québec), including the right to equality and the duty of reasonable accommodation

Canada
– Accessible Canada Act and its goal of identifying, removing and preventing barriers
– Government of Canada guidance on accessible information and communications technology
– CAN/ASC – EN 301 549:2024, Accessibility requirements for ICT products and services

International
– W3C Web Content Accessibility Guidelines (WCAG) 2.2, Level AA

Our target is conformity with WCAG 2.2 Level AA, while meeting the Québec and Canadian requirements that apply to us. Some government standards apply directly only to public-sector or federally regulated organizations. We use them as reference frameworks. Referring to them is not a claim of certification, independent verification or official endorsement.

4. Accessibility Features and Objectives
We design, maintain and improve our website and learning environment around the following objectives.

Keyboard use. Essential functions, menus, forms and learning activities can be operated without a mouse, with a logical focus order, clearly visible focus indicators and no keyboard traps.

Assistive technologies. Pages use meaningful structure, descriptive headings and links, accessible labels and properly identified controls so that they work with screen readers, magnification software, voice recognition, alternative input devices, browser zoom and the accessibility features of mobile operating systems. Compatibility can vary with the device, software and assistive technology used. Please report problems.

Clear, understandable content. We use plain language, logical organization, descriptive headings and consistent, predictable navigation.

Visual design. We aim for sufficient colour contrast, readable fonts and spacing, support for text enlargement and zoom, information that does not rely on colour alone, clearly identified controls, and responsive layouts for computers, tablets and smartphones.

Forms. Registration, login, password recovery, contact and payment forms have clear instructions, labelled fields, understandable error messages and accessible validation, so that errors can be found and corrected easily.

Cognitive and learning accessibility. We organize materials logically, keep activities manageable, avoid unnecessary distractions and confusing interactions, and consider individual learning needs, including attention, memory and learning disabilities.

Authentication and accounts. We aim to offer accessible sign-in and recovery methods and to avoid unnecessary cognitive or technical obstacles. If you cannot access your account because of an accessibility issue, contact us for help.

5. Our Online Anger Management Program
Our program offers structured educational content to help participants build awareness, skills and practical strategies. Our accessibility work covers the whole learning experience: registration and account access, modules and materials, interactive exercises, quizzes and assignments, progress tracking and completion requirements, downloadable certificates, and technical support.

Completion deadlines and external requirements
Some participants take the program to meet personal, professional, educational, employment-related or court-ordered requirements. If a barrier may affect your ability to meet a completion deadline, contact us as early as possible. We will review your situation as a priority and consider the accommodations and alternatives available. On request, we will provide written confirmation of the accommodation process you went through, which you may share with the relevant authority.

We cannot guarantee that an accommodation or alternative arrangement will be accepted by a court, employer, educational institution, regulator or other third party. Participants should confirm deadlines and acceptance conditions with that authority.

6. Accommodation and Alternative Formats
Standard digital formats and procedures may not meet everyone’s needs. Anyone who has difficulty accessing our website, materials or program may request an accommodation or an alternative accessible format.

Possible measures include:
– educational information in an alternative format;
– assistance with registration or course information;
– a different presentation of certain materials;
– clarification of instructions or requirements;
– adjustments to how certain learning activities are completed;
– help resolving technical accessibility barriers.

We assess each request individually, respectfully and without discrimination, considering the nature of the barrier, your needs, the essential requirements of the program and our legal obligations. We provide accommodations up to the point of undue hardship, as that standard is defined under Québec and Canadian law. Any accommodation must remain consistent with the essential requirements, integrity and legitimate completion standards of the program. If we cannot provide the accommodation requested, we will explain why and offer an appropriate and effective alternative whenever one exists.

7. Language Accessibility
Our educational program is offered in several languages. The languages available may vary for some website features, administrative communications, support materials and third-party services, and we present the available options clearly. Language options do not replace accommodations for persons with disabilities. If you need help understanding this policy or accessibility information, contact us about the language support available.

8. Testing and Conformity Status
We build accessibility checks into website maintenance, content updates and changes to essential services. Our evaluation methods include automated tools, manual keyboard testing, screen reader checks, mobile and responsive reviews, colour contrast and readability checks, reviews of forms, authentication and interactive learning components, and review of problems reported by users.

9. Third-Party Platforms and External Content
Some functions rely on third-party software, hosting, payment services, multimedia platforms or other external technologies. We consider accessibility when selecting and renewing these services, but we do not control all of their features. If a third-party barrier affects access to an essential service, we will investigate, raise the issue with the provider where appropriate, and offer an alternative way to access the information or service.

10. Known Limitations and Improvement Priorities
Accessibility is a continuous process. Some website components, educational resources, multimedia materials or third-party functions may not yet meet every guideline.

We give priority to barriers that affect:
– essential program information;
– registration, login and payment;
– access to modules and course materials;
– completion of required learning activities;
– access to certificates and essential documents;
– communication with us.

11. Feedback, Requests and Assistance
We welcome feedback, questions and accommodation requests from participants, visitors and assistive technology users. Please contact us using the following information:
Email: info@anger-management.ca
Subject: Accessibility Assistance Request

To help us respond quickly, please tell us, if you can:
– the page, course component or service concerned;
– the difficulty you encountered;
– the assistance or accommodation you are requesting;
– any deadline or urgent need.

Information about your device, browser or assistive technology is helpful but optional. You do not have to disclose a medical diagnosis to report a barrier.

Our service commitments
– We acknowledge your message within 5 business days.
– We provide a substantive response or a plan, including next steps and alternatives, within 10 business days.
– Requests that affect access to essential course functions or a completion deadline are handled first.
– If a problem cannot be resolved right away, we keep you informed and offer interim alternatives.

If you believe your concern has not been properly addressed, reply to the same email and ask for a further review.

12. Other Recourse
You may also contact the following organizations about discrimination, accommodation or personal information, whether or not you have first contacted us:
– Commission des droits de la personne et des droits de la jeunesse (CDPDJ)
– Office des personnes handicapées du Québec (OPHQ)
– Commission d’accès à l’information du Québec (CAI)

Contacting us first is never required, and you will not face retaliation for contacting any of these bodies.

13. Privacy and Confidentiality
Information you provide in an accessibility request, including disability-related information you choose to share, is handled under the Act respecting the protection of personal information in the private sector, as amended by Law 25, and under our Privacy Policy. We collect only what is reasonably necessary to understand and respond to your request. Health-related information is treated as sensitive and is collected and used only with your consent, for the purpose of the request. Access is limited to those who need it for that purpose and who are bound by confidentiality and security safeguards. We encourage you to share only what is needed for us to understand your needs.

14. Review and Updates
We review this policy whenever our website, learning platform, services, applicable laws or recognized standards change. Feedback received, barriers identified and changes to essential functions inform each review. We consider accessibility when we introduce new digital features, content or third-party services. The date of the latest revision appears at the top of this page.

15. Language
This Accessibility Policy is published in French, which constitutes the official version of this document. Translations into other languages are provided solely for informational and convenience purposes.

In the event of any inconsistency, discrepancy, ambiguity, or conflict between the French version and any translated version, the French version shall govern and be binding, unless otherwise required by applicable law.