Effective Date: July 1, 2026
Last Updated: July 1, 2026

1. Our Commitment
The Anger Management Program (“we,” “us,” or “our”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, contact us, or participate in our Anger Management Program.

We collect only the personal information necessary to provide our services and process it in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Québec), the Civil Code of Québec, and other applicable Canadian privacy laws.

2. Personal Information We Collect
Depending on your circumstances and the services you request, we may collect the following categories of personal information.

Identification Information
– First and last name;
– Mailing address;
– Email address;
– Telephone number.

Administrative Information
– Preferred language;
– Type of program requested;
– Information required for billing;
– Information necessary to issue a Certificate of Completion or Participation.

Information Related to Your File
Depending on your circumstances, you may choose to provide information relating to:
– a court order;
– a referral from a lawyer;
– a referral from a probation officer;
– a referral from a government or community agency; or
– any other information relevant to the delivery of our services.

Some information you voluntarily provide may constitute sensitive personal information, particularly if it relates to your legal circumstances, health, or other highly confidential matters. Such information is afforded enhanced protection in accordance with applicable law.

We limit our collection to the personal information reasonably necessary to fulfill the purposes described in this Privacy Policy.

3. How We Collect Personal Information
We collect personal information in a variety of ways, including:
– through registration on our website;
– when you complete online forms;
– when you communicate with us by email or telephone;
– when payment is made for our services;
– during in-person or virtual sessions;
– when you voluntarily provide documents or other information.

When you visit our website, certain technical information may also be collected automatically, including:
– your IP address;
– browser type;
– pages visited;
– the date and time of your visit; and
– other technical information necessary for the proper operation and security of the website.

We do not engage in automated profiling for commercial purposes.

We do not make decisions that produce legal or similarly significant effects based solely on automated processing of personal information.

4. Why We Collect Personal Information
We collect only the personal information necessary to:
– process your registration;
– communicate with you;
– schedule appointments or sessions;
– deliver the Anger Management Program;
– administer your participant file;
– issue Certificates of Participation or Completion, where applicable;
– process payments;
– respond to requests from courts or other competent authorities when required by law;
– comply with our legal, regulatory, and professional obligations.

We do not use your personal information for purposes that are inconsistent with those described in this Privacy Policy.

5. Consent
Where consent is required by law, we obtain your consent in a clear, informed, specific, and freely given manner.

In certain circumstances permitted or required by law, we may collect, use, or disclose personal information without consent.

You may withdraw your consent where applicable, subject to legal or contractual restrictions and reasonable notice.

6. Disclosure of Personal Information
We do not sell your personal information.

We do not disclose your personal information to third parties for advertising or marketing purposes.

We may disclose personal information when necessary to:
– technology service providers;
– our website hosting provider;
– payment processing providers;
– videoconferencing service providers;
– our accountant;
– information technology service providers;
– courts or government authorities where required by law;
– other persons or organizations with your consent; or
– any other person or organization where disclosure is permitted or required by law.

All service providers who process personal information on our behalf are required to maintain appropriate safeguards and protect the confidentiality of that information.

6.1 Participants Referred by the Courts
Some participants attend the Anger Management Program pursuant to:
– a court order;
– a recommendation from a court;
– a referral from legal counsel;
– a referral from a probation officer; or
– a referral from a government or community agency.

The same confidentiality standards apply to all participants.

Where authorized or required by law, by a court order, or with the participant’s written authorization, we may disclose only the administrative information necessary for the purpose of the referral, including:
– confirmation of registration;
– attendance records;
– administrative progress in the program;
– successful or unsuccessful completion of the program;
– issuance of a certificate; and
– any other information specifically required by a court or other competent authority.

The content of discussions, personal reflections, exercises, and communications occurring during program sessions remains confidential, subject only to the exceptions provided by applicable law.

We limit every disclosure to the minimum amount of personal information reasonably necessary.

6.2 Legal Exceptions
Confidentiality may be limited where disclosure is authorized or required by law, including:
– where required by a court order;
– where disclosure is required by legislation;
– where there is a serious risk of death or serious bodily harm to an identifiable person or group of persons;
– where reporting is required under applicable legislation, including child protection or laws protecting vulnerable persons.

In every case, only the personal information necessary for the legal purpose will be disclosed.

7. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as otherwise required by applicable law.

When personal information is no longer required, it is securely destroyed or anonymized in accordance with our internal retention practices and applicable legal requirements.

8. Security Safeguards
We implement reasonable administrative, physical, and technological safeguards appropriate to the sensitivity of the personal information we hold, including:
– restricted access to authorized personnel;
– password-protected systems;
– encryption of communications where appropriate;
– firewalls;
– security software;
– secure backups; and
– secure destruction of records.

Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Cookies
Our website uses cookies that are necessary for its operation.

Depending on the features available on the website, we may also use cookies to:
– improve your browsing experience;
– remember your preferences; and
– generate website usage statistics.

Where required by law, you will be able to accept or decline non-essential cookies through our cookie consent management tool.

10. Transfer of Personal Information Outside Québec
Some of our service providers may process or store personal information outside Québec or Canada.

Where required by applicable law, we conduct a Privacy Impact Assessment before transferring personal information outside Québec and take reasonable steps to ensure that the information will receive a level of protection comparable to that required under applicable privacy legislation.

11. Your Rights
Subject to applicable law, you have the right to:
– request access to your personal information;
– request correction of inaccurate or incomplete personal information;
– withdraw your consent where consent is the applicable legal basis;
– request the cessation of the dissemination of certain personal information where permitted by law;
– submit a complaint regarding the handling of your personal information.

We will respond to requests within the time limits established by applicable law.

If you believe your privacy rights have not been respected, you may also file a complaint with the Commission d’accès à l’information du Québec.

12. Privacy Incidents
If a privacy incident involving a risk of serious harm occurs, we will take the measures required by applicable law, including:
– taking reasonable steps to reduce the risk of harm;
– notifying affected individuals where required;
– notifying the Commission d’accès à l’information du Québec where required by law; and
– maintaining a register of privacy incidents as required by law.

13. Minors
Our services are primarily intended for individuals who are 18 years of age or older.

Where services are provided to a minor, personal information will be collected and processed in accordance with applicable law and, where required, with the consent of a parent, legal guardian, or other authorized representative.

14. Privacy Officer
In accordance with applicable privacy legislation, we have designated a Privacy Officer responsible for overseeing our privacy practices.
Nina Ter-Saakova
Email: info@anger-management.ca

15. Links to Third-Party Websites
Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

The most current version will always be available on our website and will indicate its effective date and the date of the most recent revision.

17. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Nina Ter-Saakova
Email: info@anger-management.ca